martedì 11 maggio 2010

That is MY room!!!

First of all I have to admit that this story has been told to me by a collegue during a training program. I was assured that it is a true story, but you never know. Nevertheless I found it funny, so here we go:
Everyone who works at the reception knows those regular guests who always want the same room. It has to be the same one. Not the same size and form on the same floor. Not the same one on a different floor. The very same it must be!
Generally it's not a problem. The guest books in advance and you block the room. Easy! Sometimes the guest books the same day though. Of course only when "his" room is already allocated to someone else.
The main character of this story was a middle ages businessman who visited the hotel a few days almost every week of the year. He always got the same room, until day x. When he found out that the room was already occupied by a different client he got quite mad and loud. To no avail the Duty Manager assured him that he would get an even nicer room, a free upgrade, a free drink at the bar etc. Mr Businessman could not be satisfied without "his" room.
The accident ended there. The client finally accepted a different accomodation, but remained grumpy for the rest of the stay.
A few months later though, renovation works started on several floors. The airconditioning and heating had to be changed and get modernized. Some parts of the ceiling in each room had to be removed. When the workes started on our heros room ceiling a plastic bag fell down from behind one of these ceiling panels
Guess what they found in the bag. An inflatable doll! No wonder the guest got angry when he couldn't have his room. Someone was already waiting for him!

As I said at the beginning, I don't know if this is a true story, but everytime I check in one of these guests who always insist on the same room I can't help but wonder what they might be hiding!

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